Jomashop.com sitesinden bir saat sipariş ettim ve kredi kartı ile ödemeyi gerçekleştirdim ama siparişim beklemede gözükmekte Siteye mesaj attığımda bana ödeme işleminin doğrulanamadığını söylediler ayrıca kimlik ve kredi kartımın fotokopisini faxlamamı ya da havale yapmamı istediler. Bankamı aradığımda ödemenin gerçekleştiğini ancak muhasebeleşmediğini söylediler. Hatta provizyon numarasını alıp email ile jomashop.com'a gönderdim. Sorunumu çözmek için nasıl bir yol izlemeliyim? Sizce muhasebeleşme işlemi tamamlandıktan sonra ödemenin yapıldığı anlaşılıp siparişim gönderilebilir mi? Stenin bana gönderdiği mesaj aşağıda tam olarak ne denmekte kısaca açıklayabilir misiniz lütfen? Şimdiden teşekkür ederim
Dear Sir/Madam.
Thank you for your order, however, the information you provided us was unable to be verified by our verification department.
Since our verification department is unable to verify your information, we need you to email or fax us the front and back of your ID and credit card.
If you feel uncomfortable sending this information, we can only accept a wire transfer as a form of payment.
For your convenience, our bank’s wire transfer information is below. The amount we need to receive after all the bank fees have been paid is $118.98. Once the wire transfer payment has been sent, please reference your sales order number. This will assist us in matching up your payment with your order.
Bank: JPMorgan Chase, New York
ABA: 021000021
SWIFT: CHASUS33
Account: 837 126 465
Name: Jomashop.com
These instructions are for WIRE TRANSFERS only. Please do not make direct deposits or interbank account transfers, as they may be forfeited. Only wire transfers will be accepted.
Please let us know that you accept these terms and upon processing of your wire transfer please advise us by email with the date your transfer was made.
VERY IMPORTANT: FOR INTERNATIONAL ORDERS, TO AVOID ADDITIONAL CHARGES, PLEASE INSURE WITH YOUR BANK WIRE IS MARKED AS "NO BENE (BENEFICIARY) DEDUCT". WITHOUT SUCH INDICATION, WE MAY RECEIVE AN INCORRECT AMOUNT, IN WHICH CASE WE WILL REQUEST ADDITIONAL $25 BEFORE PROCESSING ORDER.
If you have any questions or concerns please contact Jomashop.com via email or at the phone number stated below.
Thank You,
Jomashop Customer Care
Phone: 212-924-9925
Fax: 212-924-3108
Web: http://www.Jomashop.com
Jomashop.com
140 58th Street
Brooklyn, NY 11220